Shipping policy
Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by emailing info@hisfingermall.com.
Please include your Sales Order number, PO Number, or Pack Slip number.
Hours of Availability: Monday - Friday 9:00 am to 5:00 pm Eastern Time (ET)
When will my order ship?
Shipping is out of Queens, NewYork, USA, using USPS.
Unless noted otherwise at the time you place your order, we ship all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order.
Taxes and fees on your order will be calculated during checkout. Some states charge tax on shipping and handling fees in addition to state and local taxes on purchased goods.
Shipping discount offers are valid only for standard shipping to locations within the contiguous U.S. and require a minimum purchase. Minimum purchase amount is calculated on a single order after any discounts are applied and exclude taxes and shipping charges. Standard international rates for shipping apply.
Note: Orders placed on a holiday or on a weekend will be processed and shipped on the next business day.
Can I request my order to be delivered on a specific date?
Sorry, requested ship dates are not guaranteed but we will make our best attempt to support special requests.
What if my order is missing items or damaged?
We apologize for any problems that may have occurred with your order. Please contact us by emailing info@hisfingermall.com. Please include your Sales Order number, PO Number, or Pack Slip number.
Hours of Availability: Monday - Friday 9:00 am to 5:00 pm Eastern Time (ET)
We will assist you as quickly as possible.